Frequently Asked Questions
SHIPPING
- What is the estimated delivery time?
Shipping Germany 2-4 working days and within the European Union 4-8 working days.
A confirmation email including your tracking number will be sent to you. International shipments and shipments during the holiday season may take slightly longer.
- Do you ship same day?
We will keep you informed of any updates regarding shipping. Thank you for your understanding .
PAYMENT
- What payment methods do you accept?
We accept credit card and Paypal payments. You will be able to select your payment method when confirming the order.
PRODUCTS
- How are your products designed?
Our products are designed by our team in Germany. They are completely handmade from start to finish.
ORDER
- How to track my order?
Once your order has been processed, you will receive an email with the details of your order. You may also be able to track the shipment by clicking on the link provided in the email.
- Can I modify my order?
You have the possibility to modify your order provided that it has not yet been processed for shipment. Please submit your request to us by email to: contact@jesuisnappy.com
- How can I cancel my order?
You have the option to cancel your order provided it has not yet been shipped. Please submit your request to us by e-mail to the address : contact@jesuisnappy.com
RETURNS AND EXCHANGES
- Is it possible to return or exchange my items?
You have the option to request a return or exchange within 7 days of receiving your order provided the items are not damaged or have not been used.
Beyond these 7 days, we will no longer be able to accept your return.
Please contact us first by email at: contact@jesuisnappy.com before returning the items.
Return costs are the responsibility of the customer.