Refund policy

You may request a return or exchange within 14 days of receiving your order, provided that the items are not damaged and have not been used. The 14-day period begins only once all items from the order have been delivered.

After this 14-day period, we will no longer be able to accept your return.

How to initiate a return or cancellation request

If you have a customer account, log in via: [your login page], go to your orders, and select “Return or cancel”.
If you placed your order using only a phone number (without an email address), please use the link provided in your order confirmation SMS.

Orders that have not yet been shipped can be cancelled directly through your customer account.

Return shipping costs

The shipping costs associated with returning your item are your responsibility and are non-refundable. We recommend using a tracked shipping service or insuring your parcel.

Refunds

Once the items have been received and inspected, we will process your refund within 5 to 10 business days. The initial standard shipping costs will also be refunded. Only items that are in good condition, unused, unwashed, and undamaged will be accepted.